Legal
Effective date: March 14, 2026 · Last updated: September 26, 2026
KinGuardian is a caregiving coordination platform operated by Kaspyan Group LLC, a Delaware limited liability company (“we,” “our,” or “us”), at kinguardian.app. We are committed to protecting the privacy of caregivers, patients, and their families. This Privacy Policy explains what information we collect, how we use it, with whom we share it, and the choices available to you.
By accessing or using KinGuardian, you agree to the practices described in this policy. If you do not agree, please discontinue use of the service.
When you register, we collect your name and email address. Your password is managed by our authentication provider, AWS Cognito — we never see or store it ourselves. Once text alerts start (section 4), caregivers may also add a mobile number for them; we confirm it with a one-time code.
You may enter information about the person in your care, including their name, date of birth, medical record number, diagnoses, medications, lab results, appointment details, and uploaded medical documents (including PDFs and images).
We store files you upload (discharge summaries, lab reports, imaging reports, and similar documents) in encrypted cloud storage. Optical character recognition (OCR) and AI analysis may be applied to extract and surface clinically relevant information.
If you use the inbound email feature, we process messages and attachments sent to your care recipient’s assigned KinGuardian address. We log the sender, timestamp, and content of those messages to enable document routing and triage. Our text number does not accept messages (see section 4).
We automatically collect IP address, browser type, device identifiers, pages visited, and interaction events to operate, secure, and improve the service. We do not sell this data.
We do not use your health data to train external AI models or sell it to third-party data brokers.
We do not sell your personal information. We share data only in the following circumstances:
Information about a care recipient is visible to other members of that recipient’s care circle according to their assigned role (co-caregiver, viewer, physician, or family guest).
We use third-party vendors to operate the service, including AWS (hosting, database, storage, authentication, AI analysis, OCR, voice transcription, semantic search embeddings, email, and text messages through AWS End User Messaging) and Mailgun (inbound and outbound email). These vendors process data on our behalf under data processing agreements and are prohibited from using your data for their own purposes.
Some features exchange data with an outside service only when you turn them on: the CMS Blue Button 2.0 API, when you connect Medicare, to import your Medicare identity and coverage information; the calendar provider you connect (for example Google Calendar, Microsoft Outlook or Apple iCloud), whose calendar feed we read; and the public medicine databases used for drug-safety lookups (the FDA’s openFDA and the National Library of Medicine’s RxNav), which receive medicine names only and which you can turn off in Settings → Data & Privacy.
We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights or safety of any person.
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your data becomes subject to a different privacy policy.
Program status: text alerts have not started yet. Until they start, KinGuardian sends no text messages at all (no alerts, sign-up confirmations or codes), and alerts reach you by app notification and email. This section describes the program as it will work once it starts.
When you add or change a mobile number in Settings, we text a one-time code to it to confirm the number. If you turn on text alerts, KinGuardian Alerts may text you:
Each text has the KinGuardian name, a short notice and, for alerts, a link to sign in. Texts never include anyone’s name or medical details — sign in to see those. All KinGuardian texts come from one shared, one-way number and are delivered through AWS End User Messaging. For the full SMS Program Terms, please review our Terms and Conditions.
We implement industry-standard safeguards to protect your information:
No system is perfectly secure. If you believe your account has been compromised, contact us immediately at support@kinguardian.app.
We retain your account and care recipient data for as long as your account is active or as needed to provide the service. If you delete your account, your personal account information — your login, profile, and settings — is permanently deleted within 30 days, except where we are required by law to retain it longer (for example, audit logs are kept for 6 years per HIPAA). Health records you have shared within a care circle remain available to the other members of that circle; to permanently delete a care recipient’s records, contact us at privacy@kinguardian.app.
Depending on your jurisdiction, you may have the following rights regarding your personal information:
To exercise any of these rights, contact us at support@kinguardian.app. We will respond within 30 days.
KinGuardian is intended for use by adults (18 years of age or older). We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or in-app notice. Your continued use of KinGuardian after changes take effect constitutes acceptance of the revised policy.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Kaspyan Group LLC (operator of KinGuardian)
Privacy & data requests: privacy@kinguardian.app
General support: support@kinguardian.app
Website: kinguardian.app