Terms and Conditions

1. Service Description

KinGuardian is a caregiving coordination platform designed to help family caregivers and care teams organize and manage health-related information for the people in their care. The Service includes:

• Secure storage and organization of medical documents, lab results, and imaging reports.
• AI-assisted document analysis to surface clinically relevant information and critical findings.
• Medication tracking, appointment scheduling, and task management for care teams.
• Multi-caregiver team coordination with role-based access (co-caregiver, viewer, physician, family guest).
• Inbound document ingestion via email.
• Email and app notifications for reminders, alerts, and care coordination, and optional text alerts described in section 3.

2. Account Responsibilities

You must be at least 18 years old to create a KinGuardian account. By registering, you represent that all information you provide is accurate and that you have the legal authority to manage the health information of any care recipient you add to the platform.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@kinguardian.app if you suspect unauthorized access to your account.
• You may not share your account with others or create accounts on behalf of third parties without their consent.
• You agree not to use the Service for any unlawful purpose or in any way that violates these Terms.

4. Healthcare Disclaimer

• Always consult a qualified healthcare professional for medical decisions.
• AI-generated critical findings and document analysis are assistive tools only. They may contain errors, omissions, or misinterpretations.
• Do not delay seeking professional medical attention based on information from KinGuardian.
• KinGuardian is not a HIPAA Business Associate by default. If you require a Business Associate Agreement, please contact us at support@kinguardian.app.
• In an emergency, call 911 or your local emergency services immediately.

5. AI Features and How Your Information Is Processed

AI-assisted processing is how the Service works. It is not an add-on and it is not a setting you can switch off, because without it there is no Service to use: KinGuardian could not read a document you upload, describe a report in plain language, read a medication label, or highlight something that may need your attention. When you upload a document, photograph a label, or ask KinGuardian to summarise a record, the content of that item is processed by AI models. By accepting these Terms you agree to that processing as a condition of using the Service. If you do not agree to it, do not use KinGuardian.

• Where it runs. AI processing takes place within KinGuardian’s own Amazon Web Services account, in the United States, using AWS services covered by our signed AWS Business Associate Agreement (currently Amazon Bedrock, Amazon Textract and Amazon Transcribe).
• We do not train AI on your information. KinGuardian does not use your uploads, records or messages to train or fine-tune AI models. The model service we use for reading and summarising (Amazon Bedrock) does not use customer content to train its models.
• What is minimised. Direct identifiers are removed before content is sent to a model wherever the feature allows it, and results are stored in your care circle, not shared with other users.
• There is no AI off switch, and what you can control instead. Because the Service cannot function without it, AI processing inside our own AWS account is not optional and Settings offers no switch for it. What you do control, for AI, is the one AI feature that sends anything outside that account: the public drug-database lookup described below. Separately, email and text notifications, a Medicare connection and a calendar you connect each involve an outside company when you use them; the Privacy Policy lists them. That setting is per caregiver — it governs what KinGuardian does on your behalf and does not change another caregiver’s setting — and with it off the medicine-interaction check still runs against KinGuardian’s own built-in list, which never leaves our systems. If you would prefer no AI processing at all, the remedy is to stop using the Service and delete your account, which you can do at any time in Settings.
• Drug-safety lookups use public medicine databases, and you can turn them off. When you ask KinGuardian to check medicines against each other, it queries public drug-information services (the U.S. FDA’s openFDA and the National Library of Medicine’s RxNav) using medicine names only — never a name, a date of birth or any other detail about the person you care for. This is the only AI processing that leaves our AWS account, and it is the switch offered in Settings → Data & Privacy. With it off, KinGuardian checks only its own built-in list of high-priority interactions and says on screen that the check was narrowed, so a shorter answer is never presented as a complete one.
• Your email and calendar stay disconnected unless you connect them. KinGuardian reads neither unless you set up that connection yourself.
• AI output is assistive only. Section 4 applies in full: AI results may contain errors or omissions and are never medical advice, diagnosis or treatment.

Our Privacy Policy and HIPAA notice describe the same processing in more detail, including the vendors involved.

6. Acceptable Use

You agree not to:

• Upload content that is illegal, fraudulent, abusive, or that infringes on third-party rights.
• Attempt to gain unauthorized access to any part of the Service or another user’s data.
• Use the Service to store or transmit malware, viruses, or other harmful code.
• Scrape, crawl, or otherwise extract data from the Service in bulk without our written consent.
• Reverse engineer, decompile, or disassemble any part of the Service.
• Use the Service in any manner that could damage, disable, or impair its infrastructure.

We reserve the right to suspend or terminate accounts that violate these rules, with or without prior notice.

7. Intellectual Property

The KinGuardian platform, including its design, code, trademarks, and AI models, is owned by KinGuardian and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service.

You retain full ownership of all content and data you upload to KinGuardian. By uploading content, you grant us a limited, non-exclusive license to store, process, and display your content solely as necessary to provide the Service to you.

8. Limitation of Liability

To the maximum extent permitted by applicable law:

• The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.
• In no event shall KinGuardian, its officers, employees, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or goodwill, arising out of or related to your use of the Service.
• Our total aggregate liability to you for any claims arising from these Terms or your use of the Service shall not exceed the greater of (a) the amount you paid to KinGuardian in the twelve months preceding the claim, or (b) one hundred US dollars ($100).

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.

9. Indemnification

You agree to indemnify, defend, and hold harmless KinGuardian and its officers, employees, and agents from any claims, liabilities, damages, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

You may terminate your account at any time by contacting us at support@kinguardian.app. We reserve the right to suspend or terminate your access to the Service at our discretion, including for violations of these Terms. Upon termination, your right to use the Service ceases immediately and your data will be handled as described in our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Except where prohibited by applicable law, you and Kaspyan Group LLC agree that the state and federal courts located in New Jersey have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and each party consents to personal jurisdiction and venue there. Nothing in this section limits any non-waivable rights or remedies you may have under the consumer-protection laws of your state of residence.

12. Changes to These Terms

We may revise these Terms at any time. When we make material changes, we will update the “Last updated” date and, where appropriate, notify you by email or in-app notice. Your continued use of KinGuardian after revised Terms take effect constitutes acceptance of the changes.

13. General Provisions

• Entire Agreement. These Terms, together with our Privacy Policy and any policies referenced herein, constitute the entire agreement between you and Kaspyan Group LLC regarding the Service and supersede any prior agreements.
• Severability. If any provision of these Terms is held unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force and effect.
• Waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to enforce it later.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets, as described in our Privacy Policy.
• Force Majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, third-party infrastructure outages, or governmental action.

14. Contact Us

For questions about these Terms, please contact us: